We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, scroll to the bottom of our website and click on the “Submit Return” link. Returns should be sent to:
PO Box 830, Hindley Green, Wigan, WN1 9XR, United Kingdom
If your return is accepted, we’ll send you a return shipping label and a returns form, along with instructions on how and where to send your package. Items sent back without a return request will not be accepted.
For any return questions, contact us at Contact.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
We reserve the right to refuse a refund or exchange if items are not returned in their original condition. All labels and tags must be attached. Items must be free of make-up stains, marks, pulls, or rips.
Unfortunately, we do not accept returns on sale items or gift cards.
To get a different item, return the original and place a new order once the return is accepted. We currently do not offer direct exchanges.
If your order ships into the EU, you have the right to cancel or return it within 14 days for any reason. Items must be unworn, unused, with tags, and in their original packaging. Proof of purchase is required.
We will notify you once your return is received and inspected. If approved, you will be automatically refunded to your original payment method within 10 business days.
It may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at Contact.
